AquaPat Limited One Year Warranty
To ensure customer satisfaction, all of our products are back by a limited one year warranty unless stated otherwise.
AquaPat will gladly replace, repair or refund any defective merchandise when a claim is made before the stated period of one (1) year. A refund will only be given if the defective product cannot be repaired or is no longer in stock for replacement. All claims are subject to approval by AquaPat.
If AquaPat decides that a refund is necessary within the one (1) year limited warranty period, the consumer is held liable for shipping and handling costs to the warehouse. If the product has been used before a defect was recognized, AquaPat will refund only the amount it feels necessary, holding into account the usage period.
The consumer is responsible for all shipping and handling costs in the case the defected product must be sent back to our warehouse for return of repair. Please keep in the mind that some of our products made from wood, marble, natural stones, or metals may hold slight, natural variations and, in such a case, this is not considered a defect and AquaPat will not accept any claims addressing this issue.
AquaPat will not honor any claims on products that have been repaired without our consent and/or any merchandise that has been tampered with. AquaPat holds the right to inspect returned merchandise, if defective merchandise is in compliance with warranty terms, only then will AquaPat decide which plan of action is necessary.
Conditions:
- All claims must be addressed to AquaPat in writing before the stated warranty time.
- Warranty is non-transferable and is only subject to the original purchaser of the product.
- Negligent use, faulty installation, normal wear and tear usage, abuse, items damaged in transit, and mishandling are NOT subject to the limited one (1) year warranty.
- AquaPat holds the right to accept or reject any claims which either comply or misconstrue the terms of the warranty.
